The duration and scope of the manufacturer’s warranty depend on the product, the production year, and the components used.
This is how you determine when your device was made: What is the year of manufacture of my device?
The diagram below provides an overview:
This means for example:
- for products without electronics produced after 2007 (e. g. NL Pure), SWAROVSKI OPTIK covers the costs for labor and material for 10 years (5 years manufacturer's warranty, 5 years goodwill) in case of a warranty repair
- for products without electronics produced before 2007 (e. g. AT 80), SWAROVSKI OPTIK covers the costs for labor and material for 10 years and the costs for material for 20 more years in case of a warranty repair
- for products with electronics (e. g. EL Range), SWAROVSKI OPTIK covers in case of a warranty repair
- costs for labor and material for 5 years (2 years warranty, 3 years goodwill) for electronics
- costs for labor and material for 10 years (5 years manufacturer's warranty, 5 years goodwill) for optics and mechanics.
- Accessories and Gear are covered by the 2-year statutory guarantee.
- All extendable spotting scopes (CT, CTC/CTS, ...) have a 5-year warranty.
- A 3-year warranty is granted for products with essential electronics (tM 35).
- Please note the warranty terms enclosed with the product.
For a warranty repair, a warranty/service document or proof of purchase is needed.
You find the detailed applying warranty terms in your manual or on our website, on the product's page when you click on “Warranty”. The enclosed document gives a more thorough insight in our general warranty terms. Additionally, you can download the warranty card for US and Canada that includes guidelines for sending your product for repair.
Don't hesitate to contact our Customer Service Team International or our Customer Service Team America for further questions.
Customer Service Team International
customerservice@swarovskioptik.com
00800 3242 5056
Customer Service Team America
info-us@swarovskioptik.com
+1 800 426 3089
To verify if we still repair your device, please check the attached document first, before sending it to us.
In this document, you find information on all products we do not repair anymore.
